DOUBLE CUP™ Return Policy
Returns
At DOUBLE CUP™, we want you to be confident in your purchase. If you are not fully satisfied with your order, eligible items may be returned within 14 days of delivery.
To qualify for a return:
- The item must be unused and unopened
- The product must be in its original packaging
- The item must be in resellable condition
- Proof of purchase is required
Returns that do not meet these conditions may not be accepted.
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Non-Returnable Items
The following items are not eligible for return:
- Used products
- Opened products
- Damaged items caused by misuse
- Limited edition or final sale items (if marked as final sale)
- Customized or personalized products
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Return Request Process
To request a return, please contact our support team within 14 days of delivery at:
support@getdoublecup.com
Please include:
- Your order number
- Full name
- Reason for return
- Photos if applicable
Once approved, return instructions will be provided.
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Refunds
Approved refunds will be issued to the original payment method after the returned item is received and inspected.
Please allow:
- 3–7 business days for inspection
- Additional processing time depending on your financial institution
Original shipping charges are non-refundable unless the item arrived damaged or incorrect.
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Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you promptly.